WHAT YOU CAN RETURN
Contact S'Berry Boutique, LLC immediately if your item arrived damaged/broken (photo proof is required of the product and all of its packaging, including the shipment box with the shipping label showing).
S'Berry Boutique, LLC will only accept returns within 14 days of delivery confirmation on items in new condition, with the original packaging and materials, including gift boxes. Below is a list of what items we won't accept for returns:
WHAT YOU CAN'T RETURN
Unfortunately, S'Berry Boutique, LLC cannot accept certain items for return.
•Items that are no longer in new condition.
•Items that lack their original packaging, including gift boxes.
•Items customized or altered to meet customer specifications, like special/custom orders, personalized orders with names, dates, etc.
•Bath and personal care items that have been opened (for health/hygiene reasons)
•Items that have been in the customer's possession for more than 14 days from when the item was delivered.
WHAT YOU NEED TO KNOW IF YOUR ORDER IS ELIGIBLE FOR A RETURN/REFUND
•S'Berry Boutique, LLC is not responsible for items that aren't received after confirmation of delivery.
•Be sure to inspect your items promptly upon receipt. Contact S'Berry Boutique, LLC immediately if your item arrived damaged/broken (photo proof is required of the product and all of its packaging, including the shipment box).
•If the item is being returned for any reason other than damaged or you were unsatisfied with your purchase, the shipping fees related to the returned item are the customer's responsibility. This includes costs to return the item to our facility and expenses related to shipping a replacement item to the customer, when applicable.
•We advise all customers to return their items via a carrier (like USPS, UPS, or FedEx) that provides a tracking number. Return shipments that are lost in transit are not the responsibility of S'Berry Boutique, LLC.
•We inspect all returned items within 2-5 business days of receipt. Any item received in a condition that is not new or does not include all of its original packaging, including gift boxes, will be returned to the customer, or the fees for the missing items will be deducted from the refund.
•After the product's original condition has been verified, we will issue a refund, store credit, or perform an exchange. Most refunds are processed within 5-10 business days of receipt.
•Refunds will be issued in the original form of payment.
•Unless the item is returned due to a being damaged or you were unsatisfied with your purchase, the original shipping fees associated with your order will not be refunded.